Terms & Details
If you wish to book a lesson then you must read and agree with the terms stipulated below. All students are required to adhere to these terms.
1. Booking - Upon receipt of an enquiry at www.thevoiceguy.co.uk/booking, a selection of available lesson times will be provided.
To book your preferred lesson time you need to confirm your preferred time, and at the same time pay for the lesson using the Paypal service which is available to everyone without having to sign up. It is like any other credit card service on the internet. I will either process payment over the phone, or via and invoice sent direct to your e-mailYour preferred lesson time will only be secured for you upon receipt of prompt advance payment.
Please note all lesson fees received are non-refundable and that the first lesson cannot be rescheduled once booked.
2. Payment - Payment can only be made online via Paypal. Any Paypal fees are included in the price. (AMEX cards tend to have an extra charge attached which must be covered by the student.)
3. Cancellation/Rescheduling - I'm aware that life can be unpredictable and throw us a curve ball from time to time, however each case will be assessed upon it's own merit.
To cancel or reschedule a lesson, the student must contact simon@thevoiceguy.co.uk, or call or leave a voice mail on 07982 663890 to confirm a rescheduling. Adequate notice (see item 4) must be given otherwise the lesson will be forfeit. Rescheduling must be performed within the rescheduling period (see item 5) otherwise the lesson will be forfeit.
4. Adequate notice – This must be received at least 48 hours before the day on which the lesson slot was booked.
5. Rescheduling period - If a lesson is to be rescheduled, the student will be provided with a selection of alternative options. If the student does not confirm the originally scheduled lesson or one of the alternative options as suitable within 2 days of the selection being provided, the lesson will be forfeit.
Please be aware that lessons may occasionally need to be rescheduled by the teacher. Lessons that need to be rescheduled can be booked to a new time that is mutually convenient.
6. Timing - Teaching ends a few minutes before the end of the lesson to allow for conclusion of the lesson.
7. Attendance - Please try not to arrive earlier than 5 minutes before your scheduled lesson to avoid disruption of the previous lesson.
8. Lateness/Failure to attend – If you arrive late, your lesson will still end at the scheduled time. Such loss of time will not be made up at another time. If you miss your lesson slot entirely it will not be rescheduled or refunded.
9. Lesson Expiry - Individual lessons on account will be considered expired if not used within 1 month of receipt of payment for that lesson. Package lessons on account will be considered expired if not used within 2 months of receipt of payment for that package. Voucher expiry is indicated on the voucher itself.
10. Discretion - Discretion is held to waive any or all of the above stipulations in exceptional circumstances.